SmallBizGenius Analysis
Cheapair is an online travel agency that helps customers find affordable flights and travel accommodations. While Cheapair boasts a high Trustpilot rating, recent reviews reveal a mixed customer experience, with many praising the site's competitive pricing and ease of use, but others cite issues with customer service and hidden fees.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
3.5/10Many reviewers complain about poor customer service experiences, citing unhelpful or rude representatives, long wait times, and difficulty resolving issues. Some reviewers also mention issues with chat bots being unhelpful. One reviewer stated, "The customer service reps are very rude and very unprofessional."
30 reviews mention thisPricing & Hidden Fees
4.0/10Several reviewers report unexpected fees and price increases after booking, leading to frustration and a sense of being misled. Some customers felt they were subjected to bait-and-switch tactics. One reviewer said, "Lots of hiden fees. My son back pack was a little over and didn’t went all the way down on the check size and I was charged another $100 just for my son’s back pack ."
20 reviews mention thisWebsite Experience
8.0/10Many reviewers praise the Cheapair website for being easy to use and navigate, making the booking process straightforward. Customers appreciate the clear presentation of flight options and pricing. For example, one reviewer noted the site is "Smooth and easy website to navigate."
25 reviews mention thisFlight Changes & Cancellations
3.0/10Several reviewers had negative experiences when trying to change or cancel flights, often facing high fees or difficulty obtaining refunds. Some felt that Cheapair's policies were inflexible and unfavorable. One reviewer stated, "I tried to cancel a flight but they took the payment anyway...They are a total scam!"
15 reviews mention thisBooking Accuracy
4.0/10Some reviewers reported issues with their bookings, such as incorrect dates or times, or flights that were later cancelled by the airline. This led to added stress and expenses for the travelers. One reviewer said, "I booked a flight and when I received my itinerary it had a totally different travel date and time."
8 reviews mention thisPros & Cons
What Customers Love
"Unlike a lot of sites, it truly was comparing to the airlines direct or very close."
"Smooth and easy website to navigate."
"What was most important was the fact they actually worked on my flight parameters and were able to make it work in a timely fashion."
"What made my experience great is that I was able to complete everything in a timely manner. No glitches, no setbacks, no issues at all."
"Finance options that were available were actually smart unlike some of them that you end up paying double the actual..."
Common Complaints
"The customer service reps are very rude and very unprofessional."
"Lots of hiden fees."
"I tried to cancel a flight but they took the payment anyway..."
"I booked a flight and when I received my itinerary it had a totally different travel date and time."
"The can charge more money for everything but they can't help with a seat selection."
Common Questions About Cheapair
Answers derived from customer review patterns
Is Cheapair legit and trustworthy?
Cheapair has a high Trustpilot rating, but recent reviews reveal mixed experiences. While many customers praise the site's competitive pricing and user-friendly interface, others report issues with customer service, hidden fees, and difficulties with flight changes and cancellations. Some reviewers have described Cheapair as a scam, while others have had positive experiences. It's important to weigh the potential cost savings against the risk of encountering problems with customer service or unexpected charges.
Based on 45 reviewsDoes Cheapair have good customer service?
Customer service is a major point of contention in Cheapair reviews. Many reviewers report negative experiences, citing rude or unhelpful representatives, long wait times, and difficulty resolving issues. Some customers also mention issues with chat bots being unhelpful. However, a few reviewers have praised specific customer service agents for their assistance. Overall, customer service appears to be inconsistent and a potential area of concern.
Based on 30 reviewsIs Cheapair worth it for small business?
Cheapair's competitive pricing may be attractive to small businesses looking to save on travel expenses. However, the inconsistent customer service and potential for hidden fees should be carefully considered. If a small business values reliable support and transparent pricing, other travel booking options may be more suitable. Businesses with flexible travel dates and a willingness to handle booking issues independently may find Cheapair a worthwhile option.
Based on 20 reviewsWhat is Cheapair's cancellation policy like?
Cheapair's cancellation policy appears to be a source of frustration for many customers. Several reviewers report difficulty canceling flights and obtaining refunds, often facing high fees or restrictive policies. Some customers felt that Cheapair did not adequately explain the cancellation terms at the time of booking. It's essential to carefully review the cancellation policy before booking a flight with Cheapair.
Based on 15 reviewsWhy did Cheapair cancel my flight?
Based on the reviews, flight cancellations can occur due to airline overbooking or changes in flight schedules. In some cases, Cheapair customers were not promptly notified about these changes, leading to significant inconvenience. It's crucial to confirm flight details directly with the airline and maintain proactive communication with Cheapair to mitigate potential disruptions.
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